Terms of Service

1. Acceptance

By accessing filelaurelpath.click or engaging Laurel Path Analytics Co., Ltd. ("Laurel Path," "we," "us") for call center reporting services, you agree to these Terms of Service. If you do not agree, do not use this website or our services.

2. Services

Laurel Path provides professional call center performance reporting services including dashboard design, SLA reporting setup, agent performance analytics reviews, and monthly performance briefings. Service scope, deliverables, timelines, and fees are defined in a separate written agreement or statement of work signed before work begins.

3. Website use

This website presents information about our reporting engagements. Pricing displayed is indicative and not a binding offer. Submitting a contact form does not create a contractual relationship. We reserve the right to decline engagements at our discretion.

4. Intellectual property

All content on this website — text, layout, branding, and sample report descriptions — is owned by Laurel Path Analytics Co., Ltd. unless otherwise noted. Deliverables created under a signed engagement transfer usage rights as specified in that engagement's statement of work. Pre-existing reporting frameworks and interval templates remain our intellectual property; clients receive a license to use configured outputs for their internal operations.

5. Client responsibilities

Clients must provide accurate queue definitions, SLA policy documents, and data access necessary for reporting work. Delays caused by incomplete client inputs may extend timelines and are not grounds for fee reduction unless otherwise agreed in writing.

6. Limitation of liability

To the fullest extent permitted by the laws of the Republic of Korea, Laurel Path shall not be liable for indirect, incidental, or consequential damages arising from use of this website or our reporting deliverables. Our total liability under any engagement is limited to the fees paid for that specific engagement.

Reporting deliverables reflect data provided by the client and their telephony systems. We do not guarantee specific operational outcomes such as SLA attainment improvements.

7. Confidentiality

We treat client queue structures, SLA definitions, and performance data as confidential. We do not share client-specific metrics in marketing materials without written permission.

8. Governing law

These Terms are governed by the laws of the Republic of Korea. Disputes shall be subject to the exclusive jurisdiction of the courts of Jeollanam-do, Republic of Korea.

9. Changes

We may update these Terms by posting a revised version on this page. Continued use of the website after changes constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms: info@filelaurelpath.click or +82-61-7148-3265. Postal address: Choi Jaeho, 24 Mokpo-ro, Mokpo-si, Jeollanam-do 58700, REP. OF KOREA.