Rates

Pricing reflects scope — queue count, data source complexity, and on-site vs remote delivery. Figures below are starting points; final quotes follow a brief review.

Call Center Performance Dashboard Design

From ₩4,800,000 per dashboard suite

Custom wallboard and supervisor dashboards built around your queue metrics, agent states, and SLA targets — configured for your floor layout and shift patterns.

3–6 weeks from brief to live deployment · On-site configuration in Mokpo or remote handover with documentation

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SLA Reporting Setup

From ₩2,200,000

Structured service-level reports with interval breakdowns, holiday calendars, and threshold alerts matched to your contractual obligations.

2–3 weeks · Remote delivery with optional half-day review in Jeollanam-do

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Agent Performance Analytics Review

₩1,650,000 flat fee

A structured assessment of how your team tracks handle time, quality scores, and adherence — with a written findings report and prioritized fixes.

10 business days · Two remote sessions plus written report

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Monthly Performance Briefing

₩890,000 per month

A recurring executive-ready summary of call volume trends, SLA attainment, and agent cohort comparisons — delivered as a PDF and a live 45-minute review.

Ongoing — minimum three months · Monthly retainer

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What affects your quote

  • Queue count and grouping. A single inbound queue with three supervisor views costs less than eight queue groups with blended inbound/outbound panels.
  • Data source integration. Direct ACD API feeds vs manual CSV imports change build time significantly.
  • On-site days. Discovery and handover sessions in Mokpo are included; travel to Seoul or Busan adds per-diem and transit.
  • Revision rounds. Dashboard design includes two revision cycles. Additional rounds are billed at ₩380,000 each.
  • Historical depth. Reports requiring more than ninety days of migrated history incur a data preparation fee quoted separately.

Payment terms

Dashboard design engagements: 40% deposit on signed scope, 40% at staging approval, 20% at go-live. Monthly briefings: invoiced on the first business day of each month, NET-15. SLA setup and performance reviews: 50% upfront, 50% on delivery of final report.

Rates are informational. No payment is collected through this website. To receive a formal quote, submit a project brief with your queue list and SLA policy.