Engagements

Professional reporting and dashboard work for contact center directors, BPO operations managers, and QA leads. Each engagement is scoped to your queues, SLA definitions, and floor layout.

Call Center Performance Dashboard Design

On-site configuration in Mokpo or remote handover with documentation

Call Center Performance Dashboard Design

Custom wallboard and supervisor dashboards built around your queue metrics, agent states, and SLA targets — configured for your floor layout and shift patterns.

3–6 weeks from brief to live deployment · From ₩4,800,000 per dashboard suite

View scope
SLA Reporting Setup

Remote delivery with optional half-day review in Jeollanam-do

SLA Reporting Setup

Structured service-level reports with interval breakdowns, holiday calendars, and threshold alerts matched to your contractual obligations.

2–3 weeks · From ₩2,200,000

View scope
Agent Performance Analytics Review

Two remote sessions plus written report

Agent Performance Analytics Review

A structured assessment of how your team tracks handle time, quality scores, and adherence — with a written findings report and prioritized fixes.

10 business days · ₩1,650,000 flat fee

View scope
Monthly Performance Briefing

Monthly retainer

Monthly Performance Briefing

A recurring executive-ready summary of call volume trends, SLA attainment, and agent cohort comparisons — delivered as a PDF and a live 45-minute review.

Ongoing — minimum three months · ₩890,000 per month

View scope