On-site configuration in Mokpo or remote handover with documentation
Call Center Performance Dashboard Design
Custom wallboard and supervisor dashboards built around your queue metrics, agent states, and SLA targets — configured for your floor layout and shift patterns.
Inquire about this engagement
What is included
- Discovery session with floor supervisors and QA leads
- Metric mapping for AHT, ASA, abandon rate, and service level
- Three dashboard views: agent wallboard, team lead console, executive summary
- Color thresholds aligned to your SLA policy document
- Two revision rounds before sign-off
- Handover session and annotated layout guide
What is not included
- Telephony or CRM licensing fees
- Historical data migration beyond 90 days
- Ongoing maintenance after the 30-day warranty period
Process
- Submit a brief describing your queues, shifts, and current reporting gaps
- We audit your existing reports and sit with supervisors for one half-day
- Wireframes delivered within five business days for your review
- Build and staging on your reporting environment
- On-site or video walkthrough, then live cutover
Before we begin
Gather your current SLA definitions, queue list, and sample weekly reports before the discovery call.
Who leads the work
Led by our reporting lead with call center floor experience since 2012.